FAQ

Frequently Asked Questions

Ordering & Payment

Do you offer Cash on Delivery?
Yes. COD is available on all orders across serviceable pin codes in India. Keep the exact amount ready at delivery — many couriers also accept UPI at the door.

What payment methods do you accept?
UPI, debit and credit cards, net banking, wallets, and Cash on Delivery.

Do I need an account to order?
No. You can check out as a guest with just your name, address, phone number and email.

Can I change or cancel my order?
Yes, any time before dispatch and free of charge. Email buyzoenterprises@gmail.com within 2 hours of ordering.

Shipping & Delivery

How much does shipping cost?
Nothing. Shipping is free on every order across India.

How long will delivery take?
3 to 5 business days for metro cities, 5 to 7 days for other cities, and 7 to 10 days for remote pin codes and the North East. Full details on our Shipping Policy page.

How do I track my order?
We email and message you a tracking link as soon as your order is dispatched. Tracking usually goes live within 24 hours.

Do you ship internationally?
Not currently. We ship within India only.

My order arrived in two packages. Is that normal?
Yes. Items sometimes ship from different locations and can arrive on different days. There is no extra charge.

Returns & Refunds

What is your return policy?
7 days from delivery. Damaged, defective or wrong items are replaced or refunded free. Full details on our Return & Refund Policy page.

My product arrived damaged. What do I do?
Email us within 48 hours with your order number and a photo or short video. We'll arrange a replacement or refund — usually without asking you to send it back.

How long do refunds take?
5 to 7 business days after the return is approved, back to your original payment method. For COD orders we refund to your bank account or UPI ID.

Can I return a shaver or hair brush?
Only if it's unused and sealed. For hygiene reasons we can't take back opened personal care items — unless the product is defective, in which case we replace it.

Products

Do the choppers need electricity?
No. All our manual choppers work by pull-cord or press action. No power, no batteries.

Is there a warranty?
Electrical items carry a 7-day replacement guarantee against manufacturing defects from the date of delivery. Just email us with a photo or video showing the issue.

Are the product photos accurate?
Yes. Colours may look slightly different on different screens, and where a product says "assorted colour", it is sent as available — this is mentioned on the product page.