Return & Refund Policy

If something isn't right, we'll fix it. Here is exactly how it works.

Return window

You can raise a return request within 7 days of delivery. After 7 days we are unable to accept returns.

Damaged, defective or wrong item

This is on us. Email buyzoenterprises@gmail.com within 48 hours of delivery with:

Your order number
A clear photo or short video of the product and the packaging

We will send a free replacement or issue a full refund. In most such cases we do not ask you to ship the item back.

Changed your mind

Returns for change of mind are accepted within 7 days, provided the product is:

Unused and in its original condition
In the original packaging with all accessories, cables, manuals and free items
Not damaged by use, water or mishandling

A reverse pickup charge may apply for change-of-mind returns and will be deducted from the refund.

What we cannot accept back

Personal care and grooming items that have been used or unsealed, for hygiene reasons (shavers, hair brushes, ice rollers)
Products with missing accessories, packaging or free gifts
Products damaged through misuse, dropping or water exposure
Return requests raised after 7 days of delivery

How to raise a return

Email buyzoenterprises@gmail.com with your order number and the reason
We reply within 24 hours with next steps
If a pickup is needed, our courier collects the item from your address in 2 to 5 business days
Once we receive and inspect the item, your refund is processed

Refund timelines

Payment method	Refund credited within
UPI, card, net banking, wallet	5 to 7 business days to the original payment method
Cash on Delivery	5 to 7 business days to your bank account or UPI ID (shared by you)

Refunds are initiated within 48 hours of the returned item passing inspection. The time it takes to reflect in your account depends on your bank.

Order cancellation

You can cancel free of charge any time before dispatch. Email us within 2 hours of placing the order for the best chance of catching it. Once dispatched, an order can only be handled as a return.

Repeated COD refusals

If COD orders are repeatedly refused at delivery without contacting us, we may restrict COD on future orders from that address or phone number. Prepaid ordering stays available.