Privacy Policy

Last updated: 30 July 2026

This Privacy Policy explains how Buyzo Enterprises ("Buyzo", "we", "us") collects, uses, shares and protects your personal information when you visit or place an order on shopbuyzo.com. By using this website, you agree to the practices described here.

1. Who we are

Buyzo Enterprises is a business based in Gujarat, India, operating the online store shopbuyzo.com. For the purposes of the Digital Personal Data Protection Act, 2023, we are the Data Fiduciary responsible for your personal data.

2. Information we collect

Information you give us:

Name, delivery address, phone number and email address
Order details and purchase history
Messages you send us by email, WhatsApp or through the contact form
Account login details, if you create an account

Information collected automatically:

IP address, device type, browser and operating system
Pages viewed, products browsed, items added to cart, and time spent on the site
Referring website and search terms used to reach us

What we do not collect: we never see or store your complete card number, CVV, UPI PIN or net banking password. Those are handled entirely by our payment gateway.

3. How we use your information

To process, pack, ship and deliver your order
To send order confirmations, dispatch and delivery updates by email, SMS or WhatsApp
To confirm Cash on Delivery orders before dispatch
To handle returns, replacements, refunds and customer support queries
To detect and prevent fraudulent orders, payment fraud and misuse of the site
To improve our product range, website and delivery experience
To send offers and promotional messages, only where you have not opted out
To meet our obligations under Indian tax and consumer protection law

4. Payments

Online payments are processed by third-party payment gateways that are PCI-DSS compliant. When you pay online, your payment details are submitted directly to the gateway. We receive only a confirmation of success or failure, along with a transaction reference. We do not store your card, UPI or banking credentials on our systems.

5. Who we share your information with

We do not sell your personal information. We share it only as needed to run the store:

Courier and logistics partners — your name, delivery address and phone number, so your order can be delivered
Suppliers and fulfilment partners — some products are shipped directly by our suppliers, who receive the delivery details required to ship your order
Payment gateways — to process payments and refunds
Shopify — our e-commerce platform, which hosts this store and processes data on our behalf
Communication and analytics providers — to send order updates and to understand how the site is used
Government or legal authorities — where required by law, court order, or to protect our legal rights

6. Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, keep your session secure, and measure how the site is used. You can block or delete cookies through your browser settings, but some parts of the site — including checkout — may not work correctly without them.

7. Marketing communications

If you have shared your email or phone number, we may send you offers and product updates. You can opt out at any time by clicking the unsubscribe link in any email, replying STOP to a message, or emailing us at the address below. Even after opting out, we will still send you transactional messages about orders you have placed.

8. How long we keep your data

Order and transaction records are retained for as long as required under Indian tax and accounting law, typically eight years. Account and marketing data is retained until you ask us to delete it. Support conversations are kept for up to three years so we can handle repeat queries.

9. Security

This site runs over an encrypted HTTPS connection, and order data is stored on Shopify's secured infrastructure. Access is limited to people who need it to fulfil orders and answer queries. No system can be guaranteed completely secure, so we ask that you do not send card numbers, passwords or OTPs to us by email or WhatsApp. We will never ask you for an OTP or PIN.

10. Your rights

Under the Digital Personal Data Protection Act, 2023, you can:

Ask for a copy of the personal data we hold about you
Ask us to correct data that is inaccurate or incomplete
Ask us to delete your data, where we are not required to keep it by law
Withdraw consent for marketing communications
Raise a grievance about how your data has been handled

To exercise any of these, email us using the contact details below. We respond to such requests within 30 days. If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India.

11. Children

This store is not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has given us their information, contact us and we will delete it.

12. Links to other websites

Our site may link to other websites, such as courier tracking pages. We are not responsible for the privacy practices or content of those sites. Please read their own privacy policies before sharing information with them.

13. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date. Please check back periodically.